ONBOARDING_ARTICLE=[HeadingEditorBlockData(text='New Employee Onboarding',level=1),TextEditorBlockData(text='This guide walks new team members through their first week, from equipment setup to meeting your manager. It brings together everything you need to become productive quickly and connect with the people who will support you.'),HeadingEditorBlockData(text='Before Your First Day',level=2),TextEditorBlockData(text='Your manager will reach out before your start date to confirm logistics, share the welcome agenda, and answer any questions. In the meantime, complete the paperwork sent to your personal email so payroll and benefits are ready on day one.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Confirm your start date and office location with your manager','items':[]},{'content':'Complete tax, payroll, and benefits forms','items':[]},{'content':'Add your personal email to your onboarding profile','items':[]},{'content':'Review the employee handbook in the HR collection','items':[]}]),HeadingEditorBlockData(text='Equipment and Access',level=2),TextEditorBlockData(text='IT provisions your laptop and accounts within your first two days. You will receive a company email address, a badge for office access, and VPN credentials if you work remotely. Do not share your password or badge with anyone.'),TextEditorBlockData(text='If your equipment has not arrived after two days, raise a ticket with IT through the help desk and copy your manager. Equipment is provided based on your role and is yours for the duration of your employment.'),HeadingEditorBlockData(text='First Week Checklist',level=2),ListEditorBlockData(style=ListEditorBlockDataStyle.CHECKLIST,items=[{'content':'Set up your laptop and connect to the network','meta':{'checked':False},'items':[]},{'content':'Complete the security awareness training','meta':{'checked':False},'items':[]},{'content':'Meet your manager for a 1:1 and agree on goals','meta':{'checked':False},'items':[]},{'content':'Join the team channels for your department','meta':{'checked':False},'items':[]},{'content':'Book your 30-day check-in with HR','meta':{'checked':False},'items':[]}]),HeadingEditorBlockData(text='Where to Get Help',level=2),TextEditorBlockData(text='HR is your primary contact for benefits, payroll, and policy questions. IT handles accounts, hardware, and software access. Your manager is the best first stop for questions about your role and team.'),TextEditorBlockData(text='Keep this guide handy and reach out early if anything is unclear. A smooth onboarding sets you up for a strong start, and everyone on the team is happy to help.')]module-attribute
IT_SECURITY_ARTICLE=[HeadingEditorBlockData(text='IT and Security Policies',level=1),TextEditorBlockData(text='These policies protect company data, customer information, and the systems that keep our business running. Every employee is responsible for following them, and the security team can answer questions at any time.'),HeadingEditorBlockData(text='Passwords and Accounts',level=2),TextEditorBlockData(text='Use unique, strong passwords for every account and enable two-factor authentication wherever it is offered. Never reuse a personal password for a company account, and do not write passwords down where others can see them.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Use a company-approved password manager','items':[]},{'content':'Enable two-factor authentication on all accounts','items':[]},{'content':'Report suspected compromise to IT within the hour','items':[]},{'content':'Never share your account with a colleague or vendor','items':[]}]),HeadingEditorBlockData(text='Email and Phishing',level=2),TextEditorBlockData(text='Phishing is the most common way attackers gain access. Beware of unexpected attachments, urgent requests, and links that do not match known domains. When in doubt, forward the message to the security team instead of clicking anything.'),TextEditorBlockData(text='The security team runs regular simulated phishing tests. Failing a simulation is a learning opportunity, not a disciplinary matter; reporting suspicions is always encouraged.'),HeadingEditorBlockData(text='Data Classification and Handling',level=2),TextEditorBlockData(text='Data is classified as public, internal, or confidential. Public data can be shared externally. Internal data is for employees only. Confidential data, such as customer records and financial information, requires extra protection and must not be stored on personal devices.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Use the approved secure vault for confidential documents','items':[]},{'content':'Encrypt confidential files before sending them by email','items':[]},{'content':'Lock your screen whenever you leave your desk','items':[]},{'content':'Shred or securely delete confidential documents you no longer need','items':[]}]),HeadingEditorBlockData(text='Incident Reporting',level=2),TextEditorBlockData(text='If you lose a device, see suspicious activity, or believe data may have been exposed, report it immediately. Early reporting limits damage and is treated confidentially.')]module-attribute
REMOTE_WORK_ARTICLE=[HeadingEditorBlockData(text='Remote and Hybrid Work',level=1),TextEditorBlockData(text='This policy outlines expectations for team members who work remotely, whether fully remote, hybrid, or occasionally from home. It is meant to give you flexibility while keeping collaboration and productivity strong.'),HeadingEditorBlockData(text='Work Hours and Availability',level=2),TextEditorBlockData(text='Most roles operate on a flexible schedule within core collaboration hours. Agree on availability with your manager, and keep your calendar current so teammates know when to reach you.'),HeadingEditorBlockData(text='Setting Up Your Workspace',level=2),TextEditorBlockData(text='Choose a quiet, well-lit space with a stable internet connection. Use a headset for calls to reduce background noise. If you need equipment such as a monitor, webcam, or ergonomic chair, request it through IT.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Use a wired connection or strong Wi-Fi for calls','items':[]},{'content':'Keep your workspace free from distractions','items':[]},{'content':'Take scheduled breaks to protect your wellbeing','items':[]},{'content':'Test your camera and microphone before meetings','items':[]}]),HeadingEditorBlockData(text='Communication Norms',level=2),TextEditorBlockData(text="Default to asynchronous communication for updates and questions. Use video for team meetings and important 1:1s, and set expectations for response times with your team. Recording meetings is only permitted with everyone's consent."),TextEditorBlockData(text='When you are off work, respect your own boundaries and those of others. Messages sent outside working hours can wait until the next day unless they are marked urgent.'),HeadingEditorBlockData(text='Travel and Reimbursement',level=2),TextEditorBlockData(text='Your manager approves any travel before you book. Submit expense reports within thirty days using the expense tool, and attach receipts for every claim.')]module-attribute
HR_POLICIES_ARTICLE=[HeadingEditorBlockData(text='HR Policies and Employee Handbook',level=1),TextEditorBlockData(text='The handbook sets out the rules, expectations, and benefits that shape working life at the company. It applies to all employees and is reviewed annually, so check back for updates.'),HeadingEditorBlockData(text='Code of Conduct',level=2),TextEditorBlockData(text='We expect honesty, respect, and fairness in every interaction. Harassment, discrimination, and retaliation are not tolerated in any form, and all reports are investigated confidentially.'),HeadingEditorBlockData(text='Paid Time Off',level=2),TextEditorBlockData(text='Full-time employees accrue paid time off each pay period. Submit time-off requests through the HR tool at least two weeks in advance and receive manager approval before making travel plans.'),ListEditorBlockData(style=ListEditorBlockDataStyle.ORDERED,meta={'start':1},items=[{'content':'Open the HR tool and request your dates','items':[],'meta':{'start':1}},{'content':'Add your manager as an approver','items':[],'meta':{'start':1}},{'content':'Set an out-of-office message for your email','items':[],'meta':{'start':1}},{'content':'Hand off critical tasks to a colleague','items':[],'meta':{'start':1}}]),HeadingEditorBlockData(text='Leaves of Absence',level=2),TextEditorBlockData(text='Medical, family, and personal leaves are available to eligible employees. Speak with HR early, even if you are unsure of your eligibility, so we can guide you through the process and protect your role.'),TextEditorBlockData(text='All leave-related conversations are kept confidential and are used only to support your needs and comply with applicable law.'),HeadingEditorBlockData(text='Resignation and Offboarding',level=2),TextEditorBlockData(text='If you decide to leave, provide written notice to your manager and HR. We will hold an offboarding meeting to return equipment, recover access, and discuss final pay.')]module-attribute
BENEFITS_ARTICLE=[HeadingEditorBlockData(text='Employee Benefits',level=1),TextEditorBlockData(text='Our benefits package is designed to support your health, finances, and future. This guide explains what is available and how to enrol, so you can make the most of what the company offers.'),HeadingEditorBlockData(text='Health and Dental Coverage',level=2),TextEditorBlockData(text='Eligible employees can enrol in medical, dental, and vision plans. Coverage starts on the first of the month after your enrolment is confirmed by HR. Dependants can be added at enrolment or during annual open enrolment.'),HeadingEditorBlockData(text='Retirement and Savings',level=2),TextEditorBlockData(text='The company offers a retirement savings plan with an employer match. You control your contribution rate, and matching is applied to the first portion of your salary each pay period.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Choose your contribution rate in the benefits portal','items':[]},{'content':'Confirm your investment allocation','items':[]},{'content':'Review your match statement each quarter','items':[]},{'content':'Update beneficiaries after major life changes','items':[]}]),HeadingEditorBlockData(text='Wellness and Time Off',level=2),TextEditorBlockData(text='Wellness benefits include an annual allowance for fitness, mental health support, and a health spending account. Use the benefit to cover expenses that improve your wellbeing, from gym memberships to counselling sessions.'),TextEditorBlockData(text='Paid time off, paid holidays, and paid parental leave are detailed in the HR policies. Contact the benefits team for eligibility details and any questions about your specific situation.'),HeadingEditorBlockData(text='How to Enrol',level=2),TextEditorBlockData(text='New hires enrol within the first thirty days. Visit the benefits portal, review the available plans, and submit your choices. HR confirms enrolment and answers questions at any point during the year.')]module-attribute
SALES_ARTICLE=[HeadingEditorBlockData(text='Sales Process and Best Practices',level=1),TextEditorBlockData(text='This guide describes the standard sales process, from prospecting to closing. Following it consistently helps our team move deals forward efficiently and keeps our pipeline accurate.'),HeadingEditorBlockData(text='The Sales Stages',level=2),TextEditorBlockData(text='Every opportunity moves through defined stages. Logging an accurate stage matters more than moving fast, because it keeps forecasts reliable and makes it easy for teammates to pick up an account.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Qualify the account against our ideal customer profile','items':[]},{'content':'Identify the decision maker and budget owner','items':[]},{'content':'Run a discovery call to understand the need','items':[]},{'content':'Propose a tailored solution and pricing','items':[]},{'content':'Negotiate and close the deal','items':[]}]),HeadingEditorBlockData(text='Discovery Calls',level=2),TextEditorBlockData(text="Discovery is about listening more than talking. Ask open questions about the customer's goals, challenges, and timeline, and take notes directly into the CRM so nothing is lost."),TextEditorBlockData(text='A good discovery call ends with a clear next step, such as a product demo or a follow-up with the technical team. Always confirm the decision-making process before investing more time.'),HeadingEditorBlockData(text='Proposals and Pricing',level=2),TextEditorBlockData(text='Use the approved proposal template and pricing guidance. Obtain the necessary approvals before sharing a proposal, and be clear about what is included, payment terms, and the validity period of the quote.'),HeadingEditorBlockData(text='Managing Your Pipeline',level=2),TextEditorBlockData(text='Keep every account current. Update stages weekly, log calls and emails, and flag any deal that has stalled for more than two weeks so leadership can help unblock it.')]module-attribute
MARKETING_ARTICLE=[HeadingEditorBlockData(text='Marketing Guidelines',level=1),TextEditorBlockData(text='These guidelines ensure our marketing is consistent, accurate, and on brand across every channel. They apply to campaigns, social media, email, and external communications.'),HeadingEditorBlockData(text='Brand Voice and Tone',level=2),TextEditorBlockData(text='Our brand is clear, helpful, and confident. Write in plain language, avoid jargon, and put the customer first. Always check spelling and grammar before anything goes live.'),HeadingEditorBlockData(text='Approving Campaigns',level=2),TextEditorBlockData(text='All external campaigns require review by the marketing lead and, where relevant, legal and compliance. Allow at least three business days for approvals and do not bypass the review workflow.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Use the approved brand assets and templates','items':[]},{'content':'Include required disclaimers and unsubscribe links','items':[]},{'content':'Verify claims and statistics before publishing','items':[]},{'content':'Route sensitive campaigns through legal review','items':[]}]),HeadingEditorBlockData(text='Social Media',level=2),TextEditorBlockData(text='When posting on company channels, follow the content calendar and coordinate with the marketing team. Customer information must never be shared without consent, and responses to complaints should be handled calmly and privately.'),TextEditorBlockData(text='If a post receives unexpected attention or negative feedback, pause and loop in the marketing lead before responding further.'),HeadingEditorBlockData(text='Measuring Success',level=2),TextEditorBlockData(text='Agree on goals and metrics before launching a campaign. Review performance after the campaign and document what worked so future efforts build on real results.')]module-attribute
PROJECT_MANAGEMENT_ARTICLE=[HeadingEditorBlockData(text='Project Management Standards',level=1),TextEditorBlockData(text='These standards describe how projects are planned, tracked, and delivered across the company. Following a common approach keeps stakeholders informed and helps teams finish on time and on budget.'),HeadingEditorBlockData(text='Planning a Project',level=2),TextEditorBlockData(text='Every project starts with a clear charter that defines the goal, scope, stakeholders, and success criteria. Secure sign-off from the sponsor before committing resources.'),ListEditorBlockData(style=ListEditorBlockDataStyle.ORDERED,meta={'start':1},items=[{'content':'Write and approve the project charter','items':[],'meta':{'start':1}},{'content':'Break the work into milestones and tasks','items':[],'meta':{'start':1}},{'content':'Estimate effort and assign owners','items':[],'meta':{'start':1}},{'content':'Agree on reporting cadence with stakeholders','items':[],'meta':{'start':1}}]),HeadingEditorBlockData(text='Tracking and Reporting',level=2),TextEditorBlockData(text='Update the project tracker at least weekly with progress, risks, and decisions. Reports should state the current status clearly and call out anything that needs attention rather than burying it in detail.'),TextEditorBlockData(text='Maintain a risk register and review it in every status meeting. Assign an owner to each open risk and a date to review or close it.'),HeadingEditorBlockData(text='When Things Go Off Track',level=2),TextEditorBlockData(text='If a project slips, escalate early with options rather than surprises. Present the impact, the root cause, and at least two recovery choices so the sponsor can decide quickly.'),HeadingEditorBlockData(text='Closing a Project',level=2),TextEditorBlockData(text='A finished project should be formally closed with a lessons-learned review. Capture what went well and what to improve, and archive the documentation so future teams can reference it.')]module-attribute
CUSTOMER_SUPPORT_ARTICLE=[HeadingEditorBlockData(text='Customer Support Standards',level=1),TextEditorBlockData(text='Our support team is the voice of the company for customers. These standards help us resolve issues quickly, communicate clearly, and keep customers informed at every step.'),HeadingEditorBlockData(text='Response and Resolution',level=2),TextEditorBlockData(text='Acknowledge every new ticket within one business hour and set a clear expectation for when the issue will be resolved. If a fix will take longer than promised, update the customer before the deadline passes.'),HeadingEditorBlockData(text='Communication Best Practices',level=2),TextEditorBlockData(text='Write in simple, direct language and avoid technical jargon unless the customer is technical. Confirm the problem in your own words before proposing a fix, and always close the loop once the issue is resolved.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Confirm the exact error and impact','items':[]},{'content':'Reproduce the issue if possible','items':[]},{'content':'Apply the documented solution','items':[]},{'content':'Verify with the customer before closing','items':[]},{'content':'Log any new workaround for future reference','items':[]}]),HeadingEditorBlockData(text='Escalation',level=2),TextEditorBlockData(text='Escalate when a customer is at risk, an issue affects multiple accounts, or a resolution requires another team. Include the full context so the receiving team can act without repeating the investigation.'),TextEditorBlockData(text='Keep the customer informed throughout an escalation and make sure the handover is smooth, with a named point of contact.'),HeadingEditorBlockData(text='Knowledge Base Use',level=2),TextEditorBlockData(text='Search the knowledge base before starting an investigation. When you resolve a novel issue, document the solution so the next person resolves it faster and the customer experience stays consistent.')]module-attribute
TRAVEL_EXPENSE_ARTICLE=[HeadingEditorBlockData(text='Travel and Expense Policy',level=1),TextEditorBlockData(text='This policy explains how to book business travel and claim expenses. It is designed to be fair to employees while keeping spending within budget.'),HeadingEditorBlockData(text='Booking Travel',level=2),TextEditorBlockData(text='Book flights, hotels, and car rentals through the approved travel tool to access negotiated rates. Make bookings as far in advance as possible and choose the most cost-effective reasonable option.'),HeadingEditorBlockData(text='Approvals',level=2),TextEditorBlockData(text='Travel requires manager approval before booking. Unapproved travel may not be reimbursed, so confirm your business need and budget before making commitments.'),ListEditorBlockData(style=ListEditorBlockDataStyle.UNORDERED,items=[{'content':'Obtain manager approval before booking','items':[]},{'content':'Use the approved travel tool where possible','items':[]},{'content':'Keep all receipts for every expense','items':[]},{'content':'Submit claims within thirty days','items':[]}]),HeadingEditorBlockData(text='Expense Categories',level=2),TextEditorBlockData(text='Reimbursable expenses include transport, accommodation, meals, and business essentials such as internet and printing. Personal items and upgrades beyond the standard rate are not reimbursed.'),TextEditorBlockData(text='If a receipt is lost, you may submit a declaration in the expense tool explaining the expense. These declarations are reviewed by finance.'),HeadingEditorBlockData(text='Submitting a Claim',level=2),TextEditorBlockData(text='Create your expense report shortly after the trip, attach receipts, and route it to your manager and finance for approval. Reimbursement is issued on the next scheduled payroll cycle after approval.')]module-attribute